fbpx

Share this course:

Share on facebook
Share on linkedin
Share on twitter
Share on pinterest
Share on email
Share on whatsapp

Telephone Etiquette

4.3 rating
4.3 (4)
Total Registration Fee:

$36.00

30-Day Money-Back Guarantee

Learning Method

Self-paced

Course Length

1.5 hours

Number of Modules

10

Language

English

Narrated

Yes

Certificate Awarded

Yes

Course introduction:

In this growing electronic age, we often forget how important it can be to have simple telephone etiquette. Outside the realm of texting and emails, many people still use the telephone as a primary source of communication. Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, you should be able to:

  • Recognize the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone message
  • Know different methods of employee training
30-Day Money-Back Guarantee

Course content:

  • Phrasing
  • Tone of Voice
  • Speaking Clearly
  • Listen to the Caller
  • Case Study
  • Assessment
  • Please and Thank You
  • Do Not Use Slang
  • Avoid Using the Term “You”
  • Emphasize What You Can Do, Not What You Can’t
  • Case Study
  • Assessment
  • Avoid Eating or Drinking
  • Minimize Multi-Tasking
  • Remove Office Distractions
  • Do Not Let Others Interrupt You
  • Case Study
  • Assessment
  • Avoid Long Greeting Messages
  • Introduce Yourself
  • Focus on Their Needs
  • Be Patient
  • Case Study
  • Assessment
  • Be Prepared
  • Identify Yourself and Your Company
  • Give Them the Reason for the Call
  • Keep Caller Information Private
  • Case Study
  • Assessment
  • Stay Calm
  • Listen to Their Needs
  • Never Interrupt
  • Identify What You Can Do for Them
  • Case Study
  • Assessment
  • Transferring Calls
  • Placing Callers on Hold
  • Taking Messages
  • End the Conversation
  • Case Study
  • Assessment
  • Ensure the Voicemail Has a Proper Greeting
  • Answer Important Messages Right Away
  • Ensure Messages are Delivered to the Right Person
  • When Leaving a Message for Others
  • Case Study
  • Assessment
  • Group Training
  • One-on-One Training
  • Peer Training
  • Job Shadowing
  • Case Study
  • Assessment
  • Screening Calls
  • Employee Evaluations
  • Peer Monitoring
  • Customer Surveys
  • Case Study
  • Assessment

The 30-Day Money-Back Guarantee is our way of ensuring your complete satisfaction with our courses. If you are not satisfied with our courses, let us know within 30 calendar days of purchase, and we will give you a full refund. No questions asked!

Course Rating

4.3 rating
4.3 (4)
Excellent25%
Very good75%
Average0%
Poor0%
Terrible0%

Student Feedback

No Title

4.0 rating
4 months ago

Thank you so much for such a great course. It really helped me a lot. I’ll be exploring other courses to enroll in. Advice to others: look for coupons online that would reduce the price. Thanks.

Timothy1977

No Title

4.0 rating
6 months ago

I benefited from this course a lot. The modules are helpful in explaining various topics. The case scenarios are good and entertaining. Two thumbs up!

Shadi21

No Title

5.0 rating
6 months ago

Yes a wonderful course. Very informative and well structured. Great value. Would take another course on this platform!

StevoMires

No Title

4.0 rating
8 months ago

Great course. Others should look into it as well. Earning a certificate from here has helped me. Thanks!

jeff182

Related Courses