fbpx

Share this course:

Share on facebook
Share on linkedin
Share on twitter
Share on pinterest
Share on email
Share on whatsapp

Mastering Customer Support

4.6 rating
4.6 (5)
Total Registration Fee:

$42.00

30-Day Money-Back Guarantee

Learning Method

Self-paced

Course Length

1.5 hours

Number of Modules

10

Language

English

Narrated

Yes

Certificate Awarded

Yes

Course introduction:

Technology is always changing – and always improving. Once customer support was only offered by calling a 1-800 number and talking to someone over a line. But these days, customer support can be done over a variety of methods, including text messages and webchats. Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both!

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, you should be able to:

  • Define customer support
  • Know the different venues for customer support
  • Recognize challenges of customer support
  • Learn different applications
  • Know proper forms of documentation
  • Learning to be proactive in customer support
30-Day Money-Back Guarantee

Course content:

  • Support vs. Service
  • Who Participates?
  • Metrics
  • Trends
  • Case Study
  • Assessment
  • Customer Challenges
  • Crisis
  • Ticket Backlogs
  • End Relationship with Customer
  • Case Study
  • Assessment
  • Formal Yet Conversational Style
  • Scripted Yet Authentic
  • Explain Information Carefully
  • Results
  • Case Study
  • Assessment
  • Convenience of Texting
  • Apps and Software Available
  • Information to Communicate
  • Professional Communication Through Text
  • Case Study
  • Assessment
  • Personalize
  • Apps and Software Available
  • Real Time Support
  • Etiquette
  • Case Study
  • Assessment
  • Different Multi-Channel Apps
  • Pros
  • Cons
  • Making a Decision
  • Case Study
  • Assessment
  • Different Support Ticket Apps
  • Pros
  • Cons
  • Making a Decision
  • Case Study
  • Assessment
  • What to Document
  • Using Tools
  • Prepare Documentation
  • Retain
  • Case Study
  • Assessment
  • Surveys
  • Boxes
  • Analytics
  • Usability
  • Case Study
  • Assessment
  • Research Analytics
  • Discover Opportunities
  • Prevent Problems
  • Provide Support Before People Know They Need It
  • Case Study
  • Assessment

The 30-Day Money-Back Guarantee is our way of ensuring your complete satisfaction with our courses. If you are not satisfied with our courses, let us know within 30 calendar days of purchase, and we will give you a full refund. No questions asked!

Course Rating

4.6 rating
4.6 (5)
Excellent60%
Very good40%
Average0%
Poor0%
Terrible0%

Student Feedback

No Title

5.0 rating
3 months ago

Yes it has covered the fundamentals and explained everything very precisely. Thank you for such an informative course. Your content was concise and to the point.

Ds2020

No Title

4.0 rating
5 months ago

The course is really useful as a source of information for you to explore. Some of the modules stress was really good. I recommended it to all my peers and colleagues. Thank you!

LincolnWeggi1

No Title

5.0 rating
7 months ago

This is my 2nd course on this platform. Another good experience for me. The questions are a bit challenging but I was able to pass and earn my certificate.

Yogi3Be

No Title

4.0 rating
8 months ago

Thank you. I learned so much from this course. I would recommend it to my colleagues and others as well.

Kris_Reese

No Title

5.0 rating
8 months ago

Good course with rich and up-to-date content. Compared to other websites such as udemy and coursera, you get more value here specially if you have a coupon as well. Recommended!

Freeman21

Related Courses