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Emotional Intelligence

4.5 rating
4.5 (4)
Total Registration Fee:

$36.00

30-Day Money-Back Guarantee

Learning Method

Self-paced

Course Length

1.5 hours

Number of Modules

10

Language

English

Narrated

Yes

Certificate Awarded

Yes

Course introduction:

Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation. This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. By the end of this course, you will be able to:

  • Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
  • Understand, use and manage your emotions.
  • Verbally communicate with others.
  • Successfully communicate with others in a non-verbal manner.
  • Identify the benefits of emotional intelligence.
  • Relate emotional intelligence to the workplace.
  • Balance optimism and pessimism.
  • Effectively impact others.
30-Day Money-Back Guarantee

Course content:

  • Self-Management
  • Self-Awareness
  • Self-Regulation
  • Self-Motivation
  • Empathy
  • Case Study
  • Assessment
  • How to Accurately Perceive Emotions
  • Use Emotions to Facilitate Thinking
  • Manage Emotions
  • Case Study
  • Assessment
  • Focused Listening
  • Asking Questions
  • Communicating with Flexibility and Authenticity
  • Case Study
  • Assessment
  • Body Language
  • It’s Not What You Say, It’s How You Say It
  • Case Study
  • Assessment
  • Benefits of Emotional Intelligence
  • Articulate your Emotions Using Language
  • Case Study
  • Assessment
  • Seeing the Other Side
  • Self-Management and Self-Awareness
  • Giving in Without Giving Up
  • Case Study
  • Assessment
  • Using Coping Thoughts
  • Using Relaxation Techniques
  • Bringing it All Together
  • Case Study
  • Assessment
  • Understand Emotions and How to Manage Them in the Workplace
  • Role of Emotional Intelligence at Work
  • Disagreeing Constructively
  • Case Study
  • Assessment
  • Optimism
  • Pessimism
  • The Balance Between Optimism and Pessimism
  • Case Study
  • Assessment
  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive
  • Case Study
  • Assessment

The 30-Day Money-Back Guarantee is our way of ensuring your complete satisfaction with our courses. If you are not satisfied with our courses, let us know within 30 calendar days of purchase, and we will give you a full refund. No questions asked!

Course Rating

4.5 rating
4.5 (4)
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Student Feedback

No Title

5.0 rating
4 months ago

Yes, it was insightful and reiterated information that I already had a knowledge of but threw more light to it. Highly recommend it.

Shabana311

No Title

5.0 rating
4 months ago

This course is blowing my mind – I am absolutely loving it. I love everything I am learning about myself and how to approach others Thank you

YanXinu_22

No Title

4.0 rating
4 months ago

Perfect course. Exactly what I was looking for. Certainly worth the money. The examples are animated and nice. The questions are good and challenging. Good platform for elearning.

Debbyy_R

No Title

4.0 rating
6 months ago

I benefited from this course a lot. The modules are helpful in explaining various topics. The case scenarios are good and entertaining. Two thumbs up!

Shadi21

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