fbpx

Share this course:

Share on facebook
Share on linkedin
Share on twitter
Share on pinterest
Share on email
Share on whatsapp

Effective Conflict Resolution

4.6 rating
4.6 (5)
Total Registration Fee:

$36.00

30-Day Money-Back Guarantee

Learning Method

Self-paced

Course Length

1.5 hours

Number of Modules

10

Language

English

Narrated

Yes

Certificate Awarded

Yes

Course introduction:

Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, you should:

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques
30-Day Money-Back Guarantee

Course content:

  • What is Conflict?
  • What is Conflict Resolution?
  • Understanding the Conflict Resolution Process
  • Case Study
  • Assessment
  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding
  • Case Study
  • Assessment
  • Neutralizing Emotions
  • Setting Ground Rules
  • Choosing the Time and Place
  • Case Study
  • Assessment
  • What Do I Want?
  • What Do They Want?
  • What Do We Want?
  • Case Study
  • Assessment
  • Finding Common Ground
  • Building Positive Energy and Goodwill
  • Strengthening Your Partnership
  • Case Study
  • Assessment
  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • The Importance of Forgiveness
  • Identifying the Benefits of Resolution
  • Case Study
  • Assessment
  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options
  • Case Study
  • Assessment
  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan
  • Case Study
  • Assessment
  • Evaluating the Situation
  • Choosing Your Steps
  • Creating an Action Plan
  • Using Individual Process Steps
  • Case Study
  • Assessment
  • Stress and Anger Management Techniques
  • The Agreement Frame
  • Asking Open Questions
  • Case Study
  • Assessment

The 30-Day Money-Back Guarantee is our way of ensuring your complete satisfaction with our courses. If you are not satisfied with our courses, let us know within 30 calendar days of purchase, and we will give you a full refund. No questions asked!

Course Rating

4.6 rating
4.6 (5)
Excellent60%
Very good40%
Average0%
Poor0%
Terrible0%

Student Feedback

No Title

5.0 rating
2 months ago

Yes I benefited from this course. All 10 modules were informative and the animated case scenarios are helpful as well. I think the course could be a bit longer.

StevoMires

No Title

4.0 rating
2 months ago

Very informative and interesting. I find that the exercises did contribute enough to understanding the material.

miguelramez1

No Title

5.0 rating
3 months ago

Yes I benefited from this course. All 10 modules were informative and the animated case scenarios are helpful as well. I think the course could be a bit longer.

StevoMires

No Title

5.0 rating
4 months ago

A must course for any professional serious about advancing their career. Well over 90 mins of great and informative content. Thank you for such a great course.

bristolboyUK

No Title

4.0 rating
9 months ago

Another great course I enrolled in. Sometime this website send out discount coupons to make these courses more affordable.I love that!

abigail_adams2

Related Courses