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Customer Service Excellence

4.6 rating
4.6 (5)
Total Registration Fee:

$36.00

30-Day Money-Back Guarantee

Learning Method

Self-paced

Course Length

1.5 hours

Number of Modules

10

Language

English

Narrated

Yes

Certificate Awarded

Yes

Course introduction:

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. This course will look at all types of customers and how we can serve them better and improve ourselves in the process.

Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly. By the end of this course, you should be able to:

  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers
30-Day Money-Back Guarantee

Course content:

  • Who Are Customers?
  • What Is Customer Service?
  • Who Are Customer Service Providers?
  • Case Study
  • Assessment
  • Appearance Counts!
  • The Power of a Smile
  • Staying Energized
  • Staying Positive
  • Case Study
  • Assessment
  • Understanding the Customer’s Situation
  • Staying Outside the Box
  • Meeting Basic Needs
  • Going the Extra Mile
  • Case Study
  • Assessment
  • Following Up
  • Addressing Complaints
  • Turning Difficult Customers Around
  • Case Study
  • Assessment
  • Dealing with At-Your-Desk Requests
  • The Advantages and Disadvantages of In-Person Customer Service
  • Using Body Language to Your Advantage
  • Case Study
  • Assessment
  • The Advantages and Disadvantages of Telephone Communication
  • Telephone Etiquette
  • Tips and Tricks
  • Case Study
  • Assessment
  • The Advantages and Disadvantages of Electronic Communication
  • Understanding Netiquette
  • Tips and Tricks
  • Eliminate Electronic Ping Pong
  • Case Study
  • Assessment
  • De-Escalating Anger
  • Establishing Common Ground
  • Setting Your Limits
  • Managing Your Own Emotions
  • Case Study
  • Assessment
  • Dealing with Vulgarity
  • Coping with Insults
  • Dealing with Legal and Physical Threats
  • Case Study
  • Assessment

The 30-Day Money-Back Guarantee is our way of ensuring your complete satisfaction with our courses. If you are not satisfied with our courses, let us know within 30 calendar days of purchase, and we will give you a full refund. No questions asked!

Course Rating

4.6 rating
4.6 (5)
Excellent60%
Very good40%
Average0%
Poor0%
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Student Feedback

No Title

5.0 rating
4 months ago

Good course. Kept me engaged and gave me a strong foundation to build off of.

Bushra_Wadi

No Title

4.0 rating
5 months ago

Very informative and well-presented course. Many great examples and the questions and re-enforcing of the knowledge shared.

bristolboyUK

No Title

4.0 rating
6 months ago

I would give it 4 stars. Great course but I wish it’s a bit longer and has more real-life examples.

Brdswee_22

No Title

5.0 rating
6 months ago

Good course with rich and up-to-date content. Compared to other websites such as udemy and coursera, you get more value here specially if you have a coupon as well. Recommended!

Freeman21

No Title

5.0 rating
7 months ago

Thank you. Exactly what I need it to become more confident in my current role and provide the premium service level that my customers do expect. The course interactivity is helpful as well.

Yogi3Be

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