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Call Center Effective Skills

4.6 rating
4.6 (5)
Total Registration Fee:

$36.00

30-Day Money-Back Guarantee

Learning Method

Self-paced

Course Length

1.5 hours

Number of Modules

10

Language

English

Narrated

Yes

Certificate Awarded

Yes

Course introduction:

A well-trained Call Center is the heart of any operation. Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Call Center Training will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, you should be able to:

  • Define and understand call center strategies.
  • Identify different types of buying motivations.
  • Create SMART Goals.
  • Familiarize myself with strategies that sharpen effective communication.
  • Use proper phone etiquette.
  • Set benchmarks.
30-Day Money-Back Guarantee

Course content:

  • Defining Buying Motives
  • Establishing a Call Strategy
  • Prospecting
  • Qualifying
  • Case Study
  • Assessment
  • Getting Beyond the Gate Keeper
  • Controlling the Call
  • Difficult Customers
  • Reporting
  • Case Study
  • Assessment
  • Preparation
  • Building Rapport
  • Speaking Clearly- Tone of Voice
  • Effective Listening
  • Case Study
  • Assessment
  • Self-Assessments
  • Utilizing Sales Scripts
  • Making the Script Your Own
  • The Sales Dashboard
  • Case Study
  • Assessment
  • S= Situation
  • T= Task
  • A= Action
  • R=Result
  • Case Study
  • Assessment
  • Ignorant Redirection
  • Positive Redirection
  • Negative Redirection
  • Multiple Choice Redirection
  • Case Study
  • Assessment
  • Benchmark Metrics
  • Performance Breakdown
  • Implementing Improvements
  • Benefits
  • Case Study
  • Assessment
  • The Importance of Goals
  • SMART Goals
  • Staying Committed
  • Motivation
  • Overcoming Limitations
  • Case Study
  • Assessment
  • Six Success Factors
  • Staying Customer Focused
  • The Art of Telephone Persuasion
  • Telephone Selling Techniques
  • Case Study
  • Assessment
  • Knowing when it’s Time to Close
  • Closing Techniques
  • Maintaining the Relationship
  • After the Sale
  • Case Study
  • Assessment

The 30-Day Money-Back Guarantee is our way of ensuring your complete satisfaction with our courses. If you are not satisfied with our courses, let us know within 30 calendar days of purchase, and we will give you a full refund. No questions asked!

Course Rating

4.6 rating
4.6 (5)
Excellent60%
Very good40%
Average0%
Poor0%
Terrible0%

Student Feedback

No Title

5.0 rating
4 months ago

Informative course. Rich in content and useful information. The platform is also easy to use but I had a n issue with my password once. Not sure why.

Russel_Baker

No Title

5.0 rating
4 months ago

This course is loaded with information that will surely help me to manage my call center teams in an efficient and fun ways.

Bushra_Wadi

No Title

5.0 rating
6 months ago

Good course with rich and up-to-date content. Compared to other websites such as udemy and coursera, you get more value here specially if you have a coupon as well. Recommended!

Freeman21

No Title

4.0 rating
7 months ago

Great course. Worth every penny. Could have been a bit longer but the length is OK. Thanks.

Anonymous

No Title

4.0 rating
8 months ago

I benefited from this course a lot. The modules are helpful in explaining various topics. The case scenarios are good and entertaining. Two thumbs up!

Shadi21

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