With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This course will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home.
Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, you should be able to:
Explain the definition, terms and history of diversity
Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community.
Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
Understand and respond to personal complaints, and develop a support system to manage the resolution process
List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.