Mastering Customer Support

Categories: Marketing & Sales
Includes lifetime access

Course Overview

Technology is always changing – and always improving. Once customer support was only offered by calling a 1-800 number and talking to someone over a line. But these days, customer support can be done over a variety of methods, including text messages and webchats. Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both!

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, you should be able to:

Define customer support
Know the different venues for customer support
Recognize challenges of customer support
Learn different applications
Know proper forms of documentation
Learning to be proactive in customer support